FAQs


What makes us different here at The Dragonfly?

Here at The Dragonfly Boutique, we don’t want to be seen as “just another clothing boutique” but to be here to help lead you to Jesus and encourage you, all while helping provide you with cute additions to your wardrobe. 

How long will it take to get my order?

We ship within 1-3 business days of the order being placed.

How do I return my order?

Our initial goal is to make sure you are happy with your order, keeping you in good hands throughout your entire shopping experience and order process here!
Merchandise may be returned within 14 days from the date of the order is received for a store credit. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and is subject to a shipping charge. All store credit issues is ONLY for clothing and will not be accepted for any accessories. 

CLAY GOODS: 
All clay goods are final sale. Clay earrings are made at the highest quality and we guarantee durability. Now, they will break if not properly cared for. We ship items to be safe and secure.
**If the box is damaged during shipping which resulted in any damages, please contact us within 24 hours of your item being shipped to your address. You will be responsible for any shipping fees.**

Clay needs cared for in a delicate way for they will break if they are smashed, placed inside of a purse/bag without any protection. Do not get wet other than to wipe clean. 
Please note: All items that are discounted in any way are FINAL SALE. These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged.

EXCHANGES
Due to the volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for store credit. 
DEFECTIVE
If you received defective merchandise, please contact us within two business days so we can correct the issue.

RETURNING
1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
3. Once your package is received please allow us up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.
"Should you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund."
REFUND
We will refund your purchase amount minus any shipping fee (except free shipping) as a store credit.  
THANK YOU for shopping with us! Please let us know your questions or concerns.

How can I contact the shop?
You can email: thedragonflybtique@gmail.com
Facebook or Instagram direct message
Please address your returns as follow:
Attt Return: 307 Red Clover Pl Smithfield, NC 27577

What if I can't find an answer to my question?
Reach out to us at thedragonflybtique@gmail.com, or message us on one of our social media pages.